Payment / Returns / Refunds

Customer Service Policy

If for any reason we are unable to dispatch your oder we will notify you within 2 business days

Yamzar Pty Ltd is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 1-3 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Payment

Payment must be made at check out before goods are dispatched.

We accept payments through our secure Westpac gateway called PAYWAY which accepts credit card payments.

A tax invoice clearly stating the GST amount and our business details will be supplied with each delivery.

If your choice of payment is Direct Debit, please notify us via email (sales@kenhands.wiseinternet.com.au) once you have made the payment with a bank reciept of payment attached to the email.

Product

All our products are brand new and sourced from leading and reliable suppliers.

Returns

Please contact us via email (sales@kenhands.wiseinternet.com.au) with any claims or comments. Contact must be made within 3 working days of the reciept of the goods to make the claim. Any claims outside the 3 working days will not be recognised. Any returns must be in the original packaging in an unused condition.

Yamzar regrets that we will not be responsible for the loss of returned items as well as the returned shipping costs. Returned items by COD will be rejected.